Terms & Conditions

Your Activity
You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny you access to this Site on a temporary or permanent basis.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 

Intellectual Property Rights
The intellectual property rights in the content on this Website are the property of Arctic Army, and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.


Refund or exchange


Customers must return all items within 14 days after item delivery for an exchange or full refund.

 Return Terms and Conditions

  • The Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. Arctic Army ltd reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Arctic Army ltd reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. The merchandise will be returned to the shipping address specified in the original order. 

Customers pay for exchanges or return postage. Our full returns policy and link to our return portal can be found HERE

Store credit:

  • can be used on a future order within 12 months of the return;
  • is not cumulative with other store credits;
  • store credit is not refundable, or transferable and has no cash value.

Any returned items from outside the EU that are subject to UK duty and customs payments will be refunded minus the associated costs.

Refunds will be processed as soon as returned items have been checked and accepted. 
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. 
Orders paid by Paypal or by bank transfer will be refunded to the original account.

 


Use of this Website and access to the products and services available (the "Services") are subject to the following terms and conditions (the "Terms of Service").  You should check this page regularly to take note of any updates or changes that we may make to the Terms of Service from time to time.
We reserve the right to modify the Services and Terms of Service from time to time and without notice.  We reserve the right from time to time, to restrict access to some or all parts of this Website. 
 

Payment
At Arctic Army we take your payment security very seriously and you can be sure that you need never worry about the safety and security of your card information with us. AA ltd does not log or store any credit or debit card details during the payment process.  All card details are handled through a  secure server
To help ensure that your shopping experience is safe, simple and secure  uses Secure Socket Layer (SSL) technology.

Payment can be made by a range of credit and debit cards (Visa, Visa Electron, MasterCard, Delta, Maestro and American Express) and via PayPal.  You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Arctic Army, we will not be liable for any delay or non-delivery. If our built in system flags your order as being possibly fraudulent, you may be asked to provide extra information to verify the card belongs to you. If you have any questions about this please email customerservice@thearcticarmy.com

Giveaway

To celebrate the launch of our AW22 campaign, we’re giving our followers the chance to win a jacket from the AW22 Collection & join the Arctic Army.
Promotion

Enter a social media draw to win a product from the new AW22 collection. There will be 2 Winners.

After the end of the Promotion Period, the Promoter will notify the 2 successful entrants (the ‘Winners’) within 3 days by Instagram Direct Message.

Enter the Promotion by meeting the Entry Requirements and following the Entry Instructions below. Note that Restrictions apply.

 

 

Launch Product 

Product from the AW22 collection (Cost to purchase: up to £695)

a.  Availability in line with the Arctic Army website

Entry Requirements

1.   You must:

a.  be resident in the United Kingdom and hold a valid UK postal address; and

b.  be aged 17 or over or, for entrants aged 16 or under, you must have the consent of your parent/guardian prior to submitting your entry.

2.   Entries must be received within the Promotion Period. 

Entry Instructions

1.   Follow @arcticarmy;

2.   Like the Instagram Post;

3.   Tag 3 friends in the comments – enter as many times as you like; and

4.   Post the Instagram Post on your story for an extra entry

Restrictions

1.   There is no limit to the number of times you may enter the Promotion.

2.   Employees and agents of the Promoter and its group companies, and their relatives or members of their households are not eligible to participate in this Promotion.

3.   The Promotion does not apply to entries made before or after the Promotion Period.

Collection Method

Upon notification from the Promoter, the winner must select one piece of outerwear from the brand website and notify the brand to organise.

Promotion Period
18:00 GMT on 13/12/2022 until 23:59 GMT on 27/12/2022
Collection Period Not Applicable
Promoter
Arctic Army Limited whose registered office is at  Beaufort House, 113 Parson Street, Bristol, United Kingdom, BS3 5QH
Website To select product – www.thearcticarmy.com
App Not Applicable
Participating Stores Not Applicable
Platform Instagram Account - @arcticarmy 
  1. In order to enter the Promotion you must meet the Entry Requirements and follow the Entry Instructions as set out above. Restrictions apply.
  2. After the Promotion Period has ended, winning participants will be selected at random from the entrants by a random name generator, from all valid entries received, and verified by the Promoter.
  3. Winners will be informed by Instagram Direct Message within 72 hours of expiry of the Promotion Period, if their entry is successful.
  4. Only one product will be available to gift for each Winner.
  5. Winners may only receive the size and colour (where applicable) they selected at the point of winning.
  6. The selected product is non-transferable and may not be sold, offered for sale, coupled or bundled with any other product or service or used for any commercial or promotional purposes.
  7. The Promoter accepts no responsibility for entries that are misdirected, lost, delayed, damaged or otherwise corrupted.
  8. By entering the Promotion, each entrant agrees to the use of their name, county and image (including any avatar or profile picture) being used to promote the Promotion in any publicity material, including on the Website, App and Platform.
  9. Any personal data collected by the Promoter will be used solely for the purpose of administering this Promotion in accordance with the Promoter’s privacy policy.
  10. The decision made by the Promoter as to those able to take part and selection of Winners is final.
  11. No correspondence relating to the Promotion will be entered into, other than confirming to a Winner they have been successful in the Promotion.
  12. The Promoter does not accept responsibility for entries not received for whatever reason including but not limited to posting the Instagram Post on your story via a private account.
  13. The Promoter is not responsible for inaccurate details supplied to any entrant by any third party connected with this Promotion, including any incorrect sizing information.
  14. The Promoter may cancel the Promotion by giving notice on this webpage.
  15. The Promoter accepts no liability for cancellation of this Promotion.
  16. No cash or alternative product or compensation will be offered in the case of cancellation of the Promotion.
  17. By entering this Promotion, an entrant is indicating their agreement to be bound by these terms and conditions.
  18. Where the Promotion is advertised on a Platform, the Promotion is in no way sponsored, endorsed or administered by, or associated with that Platform. You are providing your information to the Promoter. By participating in the Promotion you agree to complete release of the Platform from any claims in connection with this Promotion. You remain subject to the Platform’s terms and conditions.
  19. The Promotion and these terms and conditions will be governed by English Law and any disputes will be subject to the exclusive jurisdiction of the courts of England.