Your Activity
You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny you access to this Site on a temporary or permanent basis.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 

Intellectual Property Rights
The intellectual property rights in the content on this Website are the property of Arctic Army, and you are granted no rights in relation to any copyright, designs, trademarks or any other intellectual property and material rights relating to its content.

Refund or exchange

Please note all sale items can not be refunded. Please double check the sizing information very carefully before ordering. This notice does not affect your statuary rights as a consumer.

Customers must return all items within 14 days after item delivery for an exchange or full refund.

 Return Terms and Conditions

  • The Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
  • Items must be returned with all original tags, packaging and other accessories (dustbags, hangers, garment covers etc.) received with the order.
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. Arctic Army ltd reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Arctic Army ltd reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions email. The merchandise will be returned to the shipping address specified in the original order. 

Customers pay for exchanges or return postage. Our full returns policy and link to our return portal can be found HERE

Store credit:

  • can be used on a future order within 12 months of the return;
  • is not cumulative with other store credits;
  • store credit is not refundable, or transferable and has no cash value.

Any returned items from outside the EU that are subject to UK duty and customs payments will be refunded minus the associated costs.

Refunds will be processed as soon as returned items have been checked and accepted. 
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company. 
Orders paid by Paypal or by bank transfer will be refunded to the original account.


Use of this Website and access to the products and services available (the "Services") are subject to the following terms and conditions (the "Terms of Service").  You should check this page regularly to take note of any updates or changes that we may make to the Terms of Service from time to time.
We reserve the right to modify the Services and Terms of Service from time to time and without notice.  We reserve the right from time to time, to restrict access to some or all parts of this Website. 

At Arctic Army we take your payment security very seriously and you can be sure that you need never worry about the safety and security of your card information with us. AA ltd does not log or store any credit or debit card details during the payment process.  All card details are handled through a  secure server
To help ensure that your shopping experience is safe, simple and secure  uses Secure Socket Layer (SSL) technology.

Payment can be made by a range of credit and debit cards (Visa, Visa Electron, MasterCard, Delta, Maestro and American Express) and via PayPal.  You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Arctic Army, we will not be liable for any delay or non-delivery. If our built in system flags your order as being possibly fraudulent, you may be asked to provide extra information to verify the card belongs to you. If you have any questions about this please email 


Black Friday Promotion - Terms and conditions

The Promotion:

·       From 00:01 on 25th November 2021 (the Start Date) to 23:59 on 29th November 2021 (the Closing Date), customers who purchase products in on the Arctic Army website (the Website) will receive a £50 Voucher to spend on future purchases to the email address used to make the purchase for every £250 spent. 

·       Delivery charges and the value of any gift card, discount code or other promotion used to make the purchase will not be included when calculating the value of the Voucher.  

·       For example, if you spend £500 in one transaction you will receive one £100 Voucher. If you spend £1,000 in one transaction, you will receive a £200 Voucher. 

·       Customers who make payment using any other currency than GBP will receive their voucher in GBP, using the below conversions:

€60 voucher with every €300 spent

$80 voucher with every $400 spent

The following terms and conditions apply to this Promotion in addition to our usual terms for Vouchers here.

1.     The Promoter is Arctic Army Limited whose registered office is at Beaufort House, 113 Parson Street, Bristol, BS3 5QH (the Promoter).

2.     The Maximum Voucher Cap applies to your combined orders across the Website and the App throughout the duration of the Promotion. 

3.     The Vouchers will be issued using the email used to place your order and will be issued on the later of either (i) despatch of your order (for home delivery) or (ii) when you have collected your order (for click and collect purchases), or (iii) from 14:00 on 6th December 2021.

4.     Vouchers will be calculated with reference to the total value of a customer’s orders (excluding delivery charges and the value of any gift card, discount code or other promotion used to make the purchase) over the promotion duration.

5.     Vouchers can be redeemed on the Arctic Army official website only.

6.     No cash alternatives are available and Vouchers are non-refundable.

7.     All Vouchers are valid from the point of issue for two years. 

8.     If an order qualifies for a Voucher and the product(s) included within such order is/are later returned to the Promoter before the Voucher is used, then the Voucher will be cancelled should the total spend fall below the qualifying spend amount (excluding delivery charges) stated above. For example, if you order a product from the Website that costs £500 then you will receive a £100 Voucher but should you decide to return the product then the Voucher will be cancelled. You will be notified of such cancellation by email.

9.     If an order qualifies for a Voucher and the Voucher is used and one or more of the product(s) included in the original purchase is/are subsequently returned, then the value of the used Voucher will be deducted from any refund amount relating to such order. For example, if you order two products from the website at £250 each, you will receive a £100 Voucher but should you use the Voucher and then subsequently later return one of the products you would receive a partial refund of £150 (i.e. £250 product minus the £100 spent using the Voucher).

10.  The Promotion cannot be used:

a.     on orders which are placed before the Start Date and after the Closing Date;

b.     on any delivery charges;

11.  There is no entry fee to use this Promotion.

12.  The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final. 

13.  No correspondence relating to the Promotion will be entered into. 

14.  No alternative (cash or otherwise) to the Promotion is available. 

15.  The Promoter, in its’ sole discretion, may alter, vary or cancel the Promotion by giving notice on this webpage. 

16.  The Promoter accepts no liability for alteration, variation or cancellation of the Promotion. 

17.  By using this Promotion, you are indicating your agreement to be bound by these terms and conditions. 

18.  The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.







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