Any items placed on pre-order will be clearly marked at checkout, with an estimated despatch date from our UK Distribution Centre. Please note, this is an estimated despatch note and your actual delivery may be earlier or later than initially advised. If you are purchasing more than one item, your order will be despatched only once all items are in stock.
You can cancel a pre-order up to the point at which your order is despatched from our UK Distribution centre by contacting our customer care team. When your pre-ordered items have been despatched from our UK Distribution centre we will send you a confirmation email with your courier tracking number and link to the couriers web site. You can check the status of your order online at any time at My Account.
Shipping
SHIPPING OPTIONS TABLE
Shipping Options |
Delivery |
Details |
Country |
Charges |
|
Standard Delivery |
Next Working days when ordered Monday to Friday by 2pm | UK & Ireland | From £5.95 |
| EU Delivery | 3-5 working days when ordered Monday to Friday by 2pm | EU & Channel Islands | From £9.95 |
| Worldwide Express Delivery | 6-7 working days when ordered Monday to Friday by 2pm | Rest of World | From £14.95 |
We aim to send orders within next day of receiving and processing the order, Monday to Friday. Orders made at the weekend will be processed at the beginning of the following week.
All UK orders will be sent via DPD, International orders will be sent with DHL or similar. Please note these are approximate times, we will always do our best to ensure your order arrives as quick as possible. All deliveries will need to be signed for.
If your country is not listed in the delivery options please email us customerservice@arcticarmy.co.uk
By purchasing from Arctic Army, you agree to pay all duty and taxes. If delivery is refused, return shipping and any customs fees are deducted from your refund. If you are at all concerned by this, please contact customerservice@arcticarmy.co.uk
Despite potential delays to shipping and/or returns due to Brexit, Arctic Army is committed to maintaining only the best service to its customers.
We would like to thank you for your understanding.
Our Customer Care team remains available and happy to help with dedicated support regarding your orders or queries.
