Delivery


We ship worldwide, prices will be updated according to your country. 

Most items are made to order in our workshop and generally take 14 days to be completed. You can expect your parcel to arrive with you within 21 days of order.  

UK
Shipping will be automatically calculated on the checkout page when the delivery destination is confirmed, for reference, UK delivery is £5.95 for small packages and £9.95 for large. Your order will be sent out with next day delivery with our partner DPD. You will recieve an automated message with tracking information once your order has been sent. DPD also provide a one hour window for deliveries so you can arrange delivery on your terms. Your order can be delivered any time between 8am and 10pm and a signature will be required upon receipt. If there is nobody around to take delivery of your parcel, you will be left a calling card telling you how you can pick it up. Please ensure that you provide an address at which you know your parcel will reach you safely. We cannot be responsible for parcels that go missing once they are signed for.

Europe 
Deliveries will be made on Monday to Friday (excluding bank holidays) usually within 3-5 business days (if your country is not part of the European Union please allow extra time for customs clearance). Shipping to France, Germany, Belgium and The Netherlands takes only 2 days. Shipping will be automatically calculated on the checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9 am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our preferred international carrier.  If there is nobody around to take delivery of your parcel, you will be left a calling card offering you a second delivery attempt or telling you how you can pick it up.

USA and Canada
Deliveries will be made from Monday to Friday (excluding bank holidays) within 10 working days from order or receipt of one-off item from workshop — and usually several days less (please allow extra time if your item is subject to customs payment) Shipping will be automatically calculated on the checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our partner DHL. 
Rest of the World
Deliveries will be made on Monday to Friday (excluding bank holidays) within 14 working days from order or receipt of one-off item from workshop — and usually several days less. The cost of delivery to these countries varies according to the territory and the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature upon receipt. Your order will be dispatched via our preferred international carrier. Once your parcel has arrived in your country, if our carrier does not have an office in that territory it will be passed to an agent for delivery. If there is nobody around to take delivery of your parcel, you will be left a calling card offering you a second delivery attempt or telling you how you can pick it up.

Taxes and duties
IMPORTANT:  The payment of any import taxes or custom duties is the sole responsibility of the customer. If you are concerned about any aspect of this, please contact customerservice@arcticarmy.co.uk


Insurance and Disclaimer
Arctic Army and its carriers are responsible for your goods during the time that they are in transit until they are delivered to your specified delivery address. A signature is always required for any item delivered, at which point responsibility for your purchased goods passes to you. From time to time, anyone at the delivery address may be asked to sign for your parcel, so please ensure that you provide an address at which you know your parcel will reach you safely. Evidence of a signature is evidence of delivery and fulfilment by Arctic Army and transfer of responsibility in the same way. Arctic Army is not responsible for any delays caused by air or postal strikes, or by destination customs clearance processes.